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Discuss how a SWOT analysis might be used for identifying measures in a balanced scorecard. What types of questions might you ask?

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Discuss how a SWOT analysis might be used for identifying measures in a balanced scorecard. What types of questions might you ask?

Discuss how a SWOT analysis might be used for identifying measures in a balanced scorecard. What types of questions might you ask? Refer to this week’s lecture before crafting your post.

Performance Measurement and Strategic Information Management

  • If you don’t measure results, you can’t tell success from failure.
  • If you can’t see success, you can’t reward it – and if you can’t reward success, you are probably rewarding failure.
  • If you can’t recognize failure, you can’t correct it.
  • Individual: real-time information for feedback and process control.
  • Process: understand whether processes are accomplishing their objectives, whether they are using resources effectively, and where improvement might be necessary.
  • Organization: basis for strategic planning and design of products, services, and processes.
  • Good process measures should be “SMART”
  • Simple
  • Measurable
  • Actionable
  • Related (to customer requirements and to each other)
  • Timely
  • A unit of work is the output of a process or an individual process step. 
  • A measure of output quality is defects per unit (DPU) = Number of defects discovered/Number of units produced
  • Defects per million opportunities (dpmo) = (Number of defects discovered)/opportunities for error × 1,000,000

The Balanced Scorecard

Balanced Scorecard Animation 

Strategic Planning with the Balanced Scorecard 

Leadership Competencies

  • Navigator: Creates shared meaning and provides direction towards a vision, mission, goal or end-result.
  • Communicator: Effectively listens and articulates messages to provide shared meaning.
  • Mentor: Provides others with a role to guide their actions.
  • Learner: Continuously develops personal knowledge, skills, and abilities through formal study, experience, reflection, and recreation.
  • Builder: Shapes processes and structures to allow for the achievement of goals and outcomes.
  • Motivator: Influences others to take action in a desirable manner.

Transactional leadership theory

Transformational leadership theory

Forbes School of Business Faculty

 Managing for quality and performance excellence

Marr, B. (2015). What is a Balanced Scorecard? API BWMC Ltd

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