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1. Read the following article and answer the questions below.

If you were dealing with a difficult person at your work, what negotiation tactics would you use to ensure that you both focus on the common goal at hand? What tactics, if any, would you avoid? Why?

2. The article notes that “when someone is driving you nuts…[it’s recommended] that you turn the emotional tables: imagine what might prompt you to behave like him or her.” Has there ever been a scenario – at a job or in school – in which you may have been the “belligerent” one during a negotiation? Knowing what you know now about negotiation and power, how would you have handled this situation differently?

3. Chapter 7 highlights three main negotiation tactics – compromise, competition, and collaboration. However, what happens when all three tactics fail? What would you do?


1. Watch the following video and answer the questions below.

In this video, Ryan Estis states that the office is notably absent from the list of places where people have a creative breakthrough. What are the reasons why innovation doesn’t necessarily occur within the confines of an office? Where were you when you had a grand idea about something – was it in a formal or informal setting?

2. Estis also states that you have to schedule time for creativity, because if you don’t schedule it, it doesn’t get done. However, according to Chapter 8, one of the myths of innovation is that it is linear and follows a process. Which perspective do you agree with? Should one method for innovation be chosen over the other? Why?

3. Estis also states that “in the research we did, over 50% of employees in the United States report that their company doesn’t support innovation because mistakes are treated as learning opportunities. If you are not making mistakes, you are not an innovative team or organization.” Do you agree or disagree with this statement? Should companies be allowed to “fail” in order to effectively create? What are some of the potential pros and cons of failure in the workplace?


1. Read the article “Top U.S. hospitals promote unproven medicine with a side of mysticism” and answer the questions below.

Would you consider these hospitals’ work to use alternative medicine a result of a QI intervention? Why or why not? If yes, what are some reasons that lead to these changes?

2.. In the article, one of the doctors states that “‘We do use things that aren’t necessarily 100 percent evidence-based, but I would argue that’s also true within all of medicine,’…’I feel like it’s not black and white.'” Taking into consideration the need to measure performance to see if any QI initiative is successful, what metrics or methods would you track to see if this change is beneficial or harmful to the organization?

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