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Performance and Productivity Standards and Monitoring in HIM Services

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Performance and Productivity Standards and Monitoring in HIM Services

 

Your HIM department is implementing an EHR system, which requires  document imaging (scanning) of dictated reports, H & P, discharge  summaries, and OP reports. Scanning began six weeks ago and you have  been tracking your employee’s actual production during those first six  weeks (see the table below). Using the data in the table calculate an  internal benchmark. Evaluate and support how this data can be used to  provide feedback to employees and positively impact performance for the  next six weeks. Prepare a report for your Vice President outlining the  productivity of your “prep team” for their first six weeks and  supporting a recommendation for staffing for the next six weeks based on  expected performance compared to the internal benchmark and the known  workload of 394524 pages to be prepped.

This is a new function for your department and you want to be able  to compare your internal productivity benchmark to an external benchmark  as you move forward and plan for the staffing for the coming year.  Research external productivity standards and guidelines for scanning,  two possible sources are listed below.

Utilize the AHIMA article Benchmarking Imaging:Making Every Image Count in Scanning Programs, by Rose Dunn, RHIA, CPA, FACHE, FHFMA, found on the AHIMA website to provide a source for external benchmark and suggested KPI’s as a starting benchmark.

Develop a plan to monitor, evaluate and report on overall scanning  productivity overall using key performance indicators (KPI) at, at least  three points in the process.( You may use prepping as one or select  three new ones). The plan should address how and where each KPI you  select can be linked to the workflow and why the KP you select is  important to the monitoring and potentially improving productivity.

Prepping Stage

 Employee Actual Production/Number  of Pages Prepped Hours Worked     George 95,850 235     Laura  102, 050 240     Karen 94, 340 240     Average         Stretch Goal: midpoint between the  calculated group average and the average of the highest producer.       

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